Healthcare Reimbursement Account

Health Reimbursement Account (HRA) Carrier: Surency
Website: www.surency.com/flex 
Customer Service 866-818-8805
Claims Email: Flex@Surency.com
Claims Fax: 316-272-4841
Claims Address: P.O. Box 789773, Wichita, KS 67278
Annual Maximum Reimbursement: An allowance is given to offset your in-network medical deductible expenses. Please contact HR or review your plan materials for more details.
Eligible Expenses: Any in-network medical deductible expense.
Last Date to Submit Claims: 60 days following the last day of the HRA plan year. Terminated employees must submit within 60 days of end of employment.

*You are automatically enrolled if you elect Anthem Medical coverage.

Available products expire on 12/31/2024. Please contact your recruiter or contact us at 800-995-2673 for additional information.

Healthcare Reimbursement Account - Frequently Asked Questions

Q: What is the procedure if I have a claim?
Q: How do I get a reimbursement from Surency?
Q: Does Surency pay me or the provider for services?
Q: Do I have to show proof that I have paid the charges to the provider?

Q: What is the procedure if I have a claim?
A: You will simply present your health care coverage card and allow the provider to submit the claim to your insurance carrier just as you currently do. The insurance carrier will then send you an Explanation of Benefits (EOB) which will show the amount covered by Anthem BC/BS and the amount that is applied towards your deductible and owed by you, the patient. (TOP)
Q: How do I get a reimbursement from Surency?
A: FSA and HRA claims may be completed through Surency's online portal or by Claim Form submission. Access instructions on how to file a claim here.  (TOP)
Q: Does Surency reimburse me or the provider for services?
A: Surency will mail reimbursement checks to you at your home address or you may enroll to have the reimbursement direct deposited to a checking or savings account. (TOP)
Q: Do I have to show proof that I have paid the charges to the provider?
A: No. If you have not already paid for your services, remember that it is your responsibility to pay your provider. (TOP)

Additional services and coverage provided. Please contact us or email: Benefits@CoreMedicalGroup.com for additional information.

 

Last Reviewed 11/21/2023

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